Legal Conditions

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Owner: Daminvest SL Rafael Cabrera 18, AB 35003 Las Palmas de Gran Canaria

Reservation’s guarantee:

Although we will ask for your credit card details in advance, the cost of your stay will not be charged. You will pay the amount of your reservation upon arrival at the hotel, except for the hotels with prepayment rules and for the non refundable rates, in which case the full amount of the reservation will be charged on the credit card which will be required to complete the booking (see section Payment and prices). Your credit card will be kept safe and confidential as additional guaranteed. Keep hold of this booking confirmation and show it at reception upon arrival at the hotel (should you fail to present your booking confirmation at reception, the hotel will not be held liable for any booking-related errors, such as applicable rates, number of guests and/or contracted services). We will hold your booking until 18:00 on the day of arrival. If you expect to arrive later, please call the hotel to let it know. The hotel will make every possible effort to cater to the special wishes and requests of hotel guests, subject to availability and resources.

    Payment and prices:

In case of paying the booking at the hotel, the pending amount must be paid on the currency informed on the reservation voucher. In case the customer needs a currency exchange the hotel will apply the exchange commission for the service and the currency of the moment until you check in. Except for the Estancia VIK José Ignacio, where during high season (21.12.13 - 05.01.14), 50% of prepayment must be paid at the moment of the booking, rest of the amount 60 days prior to arrival. These payments are not refundable. During Low & Middle Season (01.12.13 - 20.12.13; 06.01.14 - 30.04.14): 50% of prepayment must be paid at the moment of the booking, rest of the amount 30 days before arrival. And with the exception of Vinya VIK, where a prepayment of 35% must be paid at the moment of the booking and the rest of the amount 30 days prior to arrival. The rates shown on the vikhotels.com website are for the whole stay and include direct taxes (VAT, ITBI, etc.) depending on the destination country. Possible indirect local taxes or airport taxes are not included. Finally, the hotels that offer non-refundable rates will charge the total amount of the stay to the credit card provided at the time of booking. By confirming the legal conditions you agree that the amount will be charged to your credit card. The non refundable rate will not always be combined with other offers, please check when booking.

Prices may change without previous notice, only already made bookings are confirmed and prices are not able to change, unless bookings are wrongly produced by some error of the reservations gateway. Therefore, VIK hotels group reserves the right to act on the reservations processed.

    Discount for Canary Islands residents:

A discount will occasionally be applied for Canary Islands residents in certain hotels. To take advantage of this discount, the client will select the type of room called “only Canarian residents” and he will show his current residence certificate upon arrival to the hotel. In case the certificate isn’t shown, the discount will not be applied and the client will have to pay the regular price of the room.

    Check-In and Check-out:

The rooms will be available from 3pm (in the Lanzarote hotels from 4pm) and check out will be before midday. The aforementioned conditions may be changed by prior request and payment of the amount agreed. The said amount will be communicated by e-mail after the appropriate request.

    Modifications and cancellations:

Bookings may only be cancelled by sending an e-mail to info@vikhotels.com or by calling the Call Center: Calls from Europe: 0034 902 160 630. Calls from USA, Canada, Puerto Rico: 1 809 331 6640.  Calls from Dominican Republic: 809 331 6640. Call from Central-America and South-America: 1 809 331 6640. You must provide your booking code. Only in the following cases VIK Hotels Group reserves the right to charge your credit card the cost of the first night for bookings of less than 7 days or 10% of the total cost for longer bookings in the following cases: 1. in the event of no-show, 2. when the booking is cancelled less than 2 days prior to arrival (minimum notice of 7 days required for the periods spanning , 15.07. to 15.09., 21.12. to 02.01. and 25.03.13 to 31.03.31), as well as in the case of a transfer booking, a 25% supplement will be additionally applied on the service price. Only in the following cases VIK Hotels Group reserves the right to charge your credit card with the fully 100% costs for bookings: In the Vinya VIK no payment will be refunded in case of cancellation: in case of cancelling with a minimum notice of 30 days prior to arrival, the charge will be 35%; in case of cancelling within these 30 days, the charge will be 100%. In the Estancia VIK José Ignacio no payment is refundable. In the case of non-refundable rates, no refunds will be accepted.

    Responsability:

VIK Hotels group neither takes responsibility for nor guarantees that access to this reservations gateway will be non-stop or that it will be error free. In no case will VIK hotels group be responsible for the losses, damages or inconveniences of any type that arise from the access and use of the reservations gateway. Therefore, VIK hotels group reserves the right to act on the reservations processed.

    Privacy policy:

We hereby inform users that once they have registered, they will be legally entitled to access the filing system where their personal data is stored at any time, and may exercise their statutory rights to amend, withdraw and challenge their data pursuant to Organic Personal Data Protection Act 15/1999 dated 13 December (Ley Orgánica 15/1999, de Protección de Datos de Carácter Personal). They may likewise revoke authorisation to transfer and process their personal data.

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